Testimonials

“ Paddi and Dennis, Erskine ”

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“We recently purchased a Regency freestanding gas log fire from Hearthhouse Mandurah and were so pleased with our choice of supplier.  At the shop, Kim and Amy were friendly, informative and helpful from our first contact through to post installation.  Mark did an amazing job working out how the heater was going to fit into our very tricky roof and floor space.  Brayden and Lachie did a first class job with the installation – they were prompt, super efficient and left the space spotlessly clean.  Our thanks to you all.

Paddi and Dennis, Erskine”

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“ Suzanne ”

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“I am writing this letter of commendation to WA’s Cockburn Hearth House to applaud Dylan, one of your salesmen, for the lovely way he communicated with me on the phone and when I came to your shop to buy a new gas fire. He could not have been more helpful.

On Friday July 18, after my gas fire died the night before, I’d called Hearth House while driving to my home, to inquire about the possibility of buying a new gas fire.

Prior to speaking with Dylan, I had no intention of driving from Hamilton Hill to your Cockburn shop. I desperately needed rest. But, because, and only because of the lovely, clear, informative and jovial way he was with me, I decided to drive the distance. He’d made the directions very clear.

When I arrived he was just as lovely and I purchased a new fire.

I often speak of beautiful people at times like this. Angels. Without wanting to boost his ego too much, as far as I am concerned, he’s one of them.

What a lovely asset he is to your business.

Huge thanks to Dylan for delightfully lifting my day”

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“ Sylvie from Dawesville ”

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We are really pleased with the fire that you have put in for us. We didn’t want to loose the rustic look of the open fire and you have just made it better. The craftsmanship of your work is amazing, especially the way you have cut the metal around each individual brick. You were prompt , kept us informed and made the whole project easy. We are so impressed and looking forward to the winter.

 

Sent from my iPad

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“ Tag & Moz Cookernup ”

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We are very happy with the fire and the installation of it, it was all done professionally and on time ,I had cheaper quotes for supply of a fire place, but the reason I purchased it from hearth house was because right from the first phone call with yourself you were polite and knowledgeable on the subject. When I came to the store Mark was very friendly and confident in what he was doing. This service went on right to the end thank you all and the two young lads did a great job on the installation they even cleaned up after and took all the rubbish away regards Tag & Moz Cookernup

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“ Phil ”

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“I just wanted to send you a message to let you know how pleased we are with both the product and the installation. The installers turned up on time and were very pleasant and polite to deal with and carried out the installation with a high level of skill and minimal disruption.

They took time to explain the operation of the system and to make sure it was working correctly. The system itself even during the recent hot weather has been only running on 30% and providing a much cooler environment than the old system.

Congratulations on providing such a good product and installation, it was definitely money well spent. I will be recommending you to any of my customers and friends.”

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“ Kate & Peter ”

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“Just wanted to say thanks for the install of our fire today. Joel & his install mate did a great job and were very professional.”

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“ John & Jules ”

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“My wife and I just wanted to say thanks to you for your very helpful and patient support during the process from purchase to installation of our new DL850.

We’d also like to pass on our thanks to Josh, who did the install. Josh was very polite and professional. He took a lot of pride in his work, including wearing gloves when fitting the facia to ensure he left no marks on it.

He also made sure he gave us a demonstration of how to use the fire, including helping us to understand the function of the Powerflue. Great to see such professionalism in a young tradesman!”

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“ Meta ”

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“From sales to install, absolute perfection. Great service, great deal, great product”.

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“ Rhonda ”

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“I just wanted to drop you a quick note to say how much we appreciated all your time and effort in helping us with our new heater installation.

It looks amazing and our tenants are more than happy with the end result.”

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“ Ross ”

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“Just a quick note to say we are very happy with our new cooling system. Every one was so professional and the job went according to plan.

We love the fresh air and we’ll be recommending Hearth House to all our friends!”

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“ Kym ”

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“We are writing to thank you for your professionalism and efficiency in the installation of our new air conditioning system. Your salesman was on time and professional, and the installation team were courteous, clean and punctual.

We are now beautiful and cool, and looking forward to a warm winter. Thanks again.”

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“ Teck ”

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“Thanks for your support during the installation process. It was smooth from start to finish, and everyone was a pleasure to work with.

I just want to let you know that your service was great, prompt and efficient!”

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