FAQs

Do you sell portable gas heaters. Do you have one now. Lowest price.

Unfortunately, we do not sell portable gas heaters. However, we do have a great range of built-in gas fireplaces. You can take a look at our selection of gas heaters from top manufacturers on our website.

Yes! At Hearth House, the Pacific Energy Neo 2.5 is one of the wood heaters that forms part of our selection. This model is designed for maximum heat output with uncompromising efficiency, making it the ultimate inbuilt heater.

At Hearth House Mandurah, we expertly install air conditioners. In addition to this we service air conditioners and repair them. Because we are experts in heating and cooling solutions, you can trust us to get this job done right the first time. We’re so confident in our abilities that we offer a five-year aircon installation guarantee to all of our customers.

Evaporative air conditioning is a cooling system that uses the natural process of evaporation to lower the temperature of indoor or outdoor air. It operates on a simple principle: warm air is drawn through water-saturated pads. The temperature of the air is cooled this way as it releases heat when in contact with the cooler water. Simultaneously, the water is heated by the air and evaporates. This process is often referred to as swamp or desert cooling, and is an energy efficient method of temperature control.

Wood fires for the purpose of heating homes have improved in both efficiency and emissions control. Due to advancements in design, modern wood stoves burn less wood while producing more heat. This means that wood fires today can heat a much larger area than they would have done in the past. Wood fires also feature safety enhancements, which limits emissions, making them safer to use, more efficient and more environmentally friendly. Take a look at our range of wood fires on our website.

No, pot belly stoves do not form part of our range of wood heaters. However, we do have a really great range of ESSE cookers which might interest you.

Definitely. We offer consultative, one-on-one advice to guide you through the options that best suit your home, budget, and lifestyle. Our experienced team will ensure you feel confident in your decision.

Yes. Our service doesn’t stop after installation. We provide ongoing advice, support, and maintenance to ensure your system continues to perform at its best year-round.

We feature a variety of Rinnai gas log flame fires, including the LS1000, LS1500, SS850, 950, and 1250 models. These designs offer high energy efficiency (up to 5.5★), flexible installation options, and thermostatic control for total comfort

Absolutely! Many of our Rinnai models (like the Sapphire, Symmetry, and Slimfire 252) are perfect for retrofitting into existing fireplaces. We also offer zero-clearance boxes for timber-frame walls

We carry premium wood heaters from brands like Charnwood (e.g., Aire 3, Arc 7, Island II) and Escea, plus the TFS650 and TFS1000 freestanding models featuring direct-vent technology for clean, efficient heating

Yes, our eReflex electric fireplaces offer vivid LED flame effects, in-built or outset mounting options, crystal or log fuel beds, and are ideal for safe, efficient heating with no fumes or gas

We supply and install ducted inverter AC systems from LG (8.8 kW–20 kW, Wi‑Fi-enabled, zonable) and Panasonic (6.0 kW–22.4 kW) that blend seamlessly into your ceiling, offering discreet and efficient heating and cooling

We recommend annual servicing for split, ducted, reverse-cycle, or evaporative systems—more often if used frequently. We also provide repairs and genuine spare parts for major brands like Daikin, Mitsubishi, Fujitsu, Breezair, and Coolair

Yes, Rinnai gas log fires offer up to 10-year domestic heat exchanger warranty, 2 years for the fan, and 1 year for parts and labour. Escea wood heaters include 10‑year firebox and 1‑year total appliance warranties

Yes. We frequently collaborate with builders, architects, and construction managers to plan and install heating and cooling systems during the construction phase. This ensures a clean, integrated fit and cost-effective solution.

“Most standard installations (e.g., split systems or built-in fireplaces) can be completed within 1 to 2 days, depending on complexity. Custom installations or full-home ducted systems may take longer. We’ll provide a clear timeline during your consultation.

Yes. Our Rinnai gas log fires are rated up to 5.5-star efficiency and include advanced features like thermostatic control, programmable timers, and zone heating. You’ll enjoy warmth and ambience without compromising on performance or cost.

“Reverse-cycle air conditioners heat and cool with high efficiency and are ideal for year-round comfort.

Evaporative cooling is best for dry climates and delivers fresh, humidified air throughout the home at a lower running cost.

We’ll help you choose the best fit for your climate, home, and usage patterns.”

Yes, our eReflex and Rinnai electric fireplaces are designed to provide effective warmth for medium-sized spaces. They combine ambiance with practical heat—perfect for bedrooms, living rooms or apartments.

We recommend a professional service every 12–24 months to ensure safe and efficient operation. This includes checking the burner, ventilation, ignition, and remote control systems. We offer servicing for all models we install.

We can recommend flexible payment options through our finance partners, depending on your system and installation requirements. Speak with our team during your quote to explore what’s available.

Yes, you may be eligible for government energy-efficiency rebates or local council incentives, especially for reverse-cycle and 5-star rated systems. We’ll help guide you through the application process during your consultation.

Both systems are efficient, but in different ways. Electric fireplaces convert nearly 100% of energy into heat, while gas log fires can be more cost-efficient over time, especially for heating larger spaces. Many of our Rinnai gas models are rated up to 5.5 stars in energy efficiency.

Gas log fires are ideal for heating large, open-plan areas quickly and effectively. Models like the Rinnai LS1500 or SS850 combine radiant and convection heat to warm your space fast and maintain comfort throughout the room.

Electric fireplaces are very efficient, but electricity can cost more per unit of heat than gas. However, they’re perfect for small to medium-sized rooms, offer zone control, and allow you to enjoy the flame effect without turning on the heat, ideal for year-round ambiance.

“Gas heaters require periodic servicing (every 12–24 months) to ensure safe and efficient operation.

Electric heaters are virtually maintenance-free—no venting, no filters, and no emissions.

If your electricity comes from renewable energy sources, electric fireplaces can be a greener option. That said, modern natural gas appliances are also low-emission and burn much cleaner than traditional wood fires.

“Yes! We offer tailored solutions:

Electric fireplaces are ideal for apartments, rentals, or rooms without flues.

Gas fires are great for custom homes or renovations where flue access and ventilation can be planned.

Our team can help you determine the best fit during a consultation.”

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